Domain Name System DNS

This domain is used for TechMania-Hosts's Domain Name System (DNS) servers. It's used for Name Servers and DNS across our global network.

DNS which stands for domain name system, controls your domain name's website and email settings. When visitors go to your domain name, its DNS settings control which company's server it reaches out to.

For example, if you use TechMania-Hosts's DNS settings (below), visitors will reach TechMania-Hosts's servers when using your domain name. If you change those settings to user another company's servers, visitors will reach them instead of us when visiting your domain.

Getting Started

If you haven't done so already the first thing you should do is update your Domain Name Servers and DNS records to point to TechMania-Hosts Domain Name System (DNS) servers, which are:

dns.tmhnetwork.com 198.54.126.38 Primary Name Server
dns2.tmhnetwork.com 198.54.126.39 Secondary Name Server

It can take up to 48¹ hours for nameservers to be updated across the World Wide Web (WWW). Your site might be unavailable during this time. You can use any² nameservers you like or Cloudflare³ If you're still experiencing technical difficulties after 48-hours contact technical support via “Getting In Touch” option at the bottom and we will look into it as soon as possible.

1 See “My Domain Isn't Working!” for more information.

2 We can't guarantee the availability of third party name servers, we recommend using the ones provided above.

3 If you use Cloudflare you may need to manully add DNS elements via Cloudflare DNS.

My Domain Isn't Working!

Updating your domain name servers can take up to 48 hours to fully propagate. With most domains registered with TechMania-Hosts, it will fully update within a few minutes. Some registries (in particular .UK domains) take longer than a few minutes to wait as, for example with the .UK registry, it has to go through Nominet (who oversee all .UK registrations, renewals, modifications etc.) which tends to take less than 30 minutes.

You can check IntoDNS to see if your name servers have updated yet. If they haven't you should follow the steps below.

If you aren't able to see the changes after this time then it is because your particular internet connection has cached the old DNS changes or the domain as not existing (if you have gone on it too early). If this happens, you may have to wait up to 48 hours. You can also try these few steps to help try and speed things up a little.

I can't access my site but others can

There are two possible common reasons for this happening:

Your computer/network may have cached an old version of your DNS or website, see How to clear the DNS Cache on a computer and web browsers?
You may have been temporarily been blocked by one of our servers. See I think my IP address has been banned below

If you're still unable to access your website after 24 hours please send an email to our technical support team.

I think my IP address has been banned

It is possible that your IP address has been blocked on our network. The most common reason for this is too many failed login attempts to:

FTP Client (such as FileZilla or SmartFTP)
Control Panel (cPanel / Web Host Manager, or WHM) or Webmail
Login Page (such as WordPress)
Too many connections to our server (Itentionally or unintentionally have an unhealthy number of connections to the server)
Rapidly connecting to the server (i.e. suspect DoS attack, intentionally or unintentionally)

If you're still unable to access your website after 24 hours please send an email to our technical support team.

My websites offline!

Don't panic! Our team are always on hand - If your website is down, please verify a few things first before submitting a support ticket:

Check to see if your website is actually down - We recommend using isup.me If it's up, your IP has most likely been blocked for one of the reasons listed above. We use a number of security systems to ensure the security of customer account(s), If you trigger any of these systems, your IP will be blocked for up to 60 minutes. If it has been more than 50 minutes, please provide support with your IP address to have the restriction lifted.
If isup reports your website as offline/down - The chances are the server is temporarily unavailable and we already know about it. Don't forget to check our service status network blog .

Getting In Touch

If you can't find a solution to your problems in the Knowledgebase you can submit a ticket by selecting the appropriate department below and we will reply as soon as we can.

General Support → For general support issues and enquiries.
Account Support → Support regarding your account(s).
Sales & Billing → For any pre-sale enquiries before ordering.
Installations → For installations and services.
Uptime Reports → Claim a refund if we fail to meet our promises.
Technical Support → Customer's faced with technical issues.
Abuse → Report abuse on our network/services.
Monitoring → Monitoring support.
Customer Satisfaction → Submit a review and provide feedback.
Something else? → For all other enquiries.

DNS is made up of many different elements that control different aspects of your domain name. Here's a quick explanation of each one:

Element	Description
Nameserver	Nameservers "point" your domain name to the company that controls its DNS settings. Usually, this will be the company where you registered the domain name. However, if your website is hosted by another company, sometimes they will provide nameservers you need to point to instead.
Zone File	Zone Files are simply the files that store all of your domain's DNS settings. Your domain name's Zone File is stored on the company's nameserver.
A Record	A Records point your domain name to an individual server using an IP address. An example IP address is 123.4.67.5. Every domain name has a primary A Record called "@," which controls what your domain name does when some visits it directly. You can also use A Records to point subdomains (for example subdomain.coolexample.com) to a server's IP address.
CNAME	CNAMEs point your subdomains to another server using a server name, like server1.tmhnetwork.com. Most domain names have many CNAMEs. Unlike A Records, CNAMEs cannot use IP addresses.
MX Records	MX Records point your domain name's email to its email provider.

If your domain name uses our nameservers, you can view or change your domain name's DNS through cPanel.